SHIPPING POLICY for goodandberg.com Customers

COVID-19: IMPACT ON GLOBAL SHIPPING UPDATE – Due to the Novel Coronavirus (COVID-19) outbreak, restrictions on international transport, traffic in individual regions, and border controls may affect the delivery time or even prevent delivery. Restrictions and delays for some geographies began to appear. We will monitor the situation day-by-day together with our logistic partners.

As things are changing moment by moment, maybe the shipping method is available when you place an order, but the next day it might be unavailable for your area. In this case, we will choose a similar or better shipping method as an alternative. Sometimes, we may not be able to inform you in advance, but you will receive an email advising you of the shipping information.

WHAT YOU NEED TO KNOW

  • Handling Time 1-3 Working Days

Handling time is a specific process which starts from when the order is made, payment is processed, stock location is assigned, packaging, item processed from warehouse, Double checked on item is prepared with right details and then ready for next shipping segment. All this process may take 1 day to 3 working days. Public holidays may increase time frame

  • Shipping time 3-12 Working Days

Once handling is complete. Next step is shipping time in which mostly it takes 3-12 working days. As shipping is processed from any warehouse location depending on stock. The big challenge is to provide best shipping price with good delivery time which support worldwide shipping. Our aim is to minimize time frame with all good possibilities.

  • Shipping ranges from €5.70 upwards depending on the size and weight of your package.

Carriers with

  • GLS,
  • SEUR,
  • TNT,
  • DHL,
  • UPS,
  • DACHSER

Tracking numbers will be sent as soon as we are able to ship your order. Sometimes additional delays may arise that are beyond our control such as postal delays or customs inspections. Thank you for your patience and understanding.

customs fees or import taxes?

All prices on our webpage are displayed in Euros with all taxes completely covered on our end. However, depending on your location and laws in your area, you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties, and related customs fees may be charged once your order arrives at its destination, which is determined by your local customs office. Please seek additional guidance based on your location and the associated import laws. Payment of these charges and taxes is your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

*No refunds will be provided based on reasonable delays in postage.